Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective

@article{Lu2018DoesSL,
  title={Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective},
  author={Junting Lu and Zhe Zhang and Ming Jia},
  journal={Journal of Business Ethics},
  year={2018},
  pages={1-12}
}
Emotion management in the workplace is drawing increasing attention from researchers. However, they still know little about how positive leadership affects employees’ emotional labor. Building on social information-processing theory, we examine whether and how a servant leadership style influences employees’ emotional labor. Using a sample of 305 employees in 81 work units of 25 subcorporations at a food company in China, we find that servant leadership relates negatively to surface acting (i.e… 
Servant leadership effectiveness: do religious atmosphere and housing price matter? social information-processing Perspective
Leadership effectiveness is a result of the interaction between leadership style and the social and organizational environment. We draw on social information-processing theory and analyze how the
Authentic leadership and employees’ emotional labour in the hospitality industry
This study investigates the effect of authentic leadership on service employees’ emotional labour strategies, surface acting and deep acting, from a human energy perspective.,A three-wave survey was
Impact of Servant Leadership on Performance: The Mediating Role of Affective and Cognitive Trust
Servant leadership style has drawn much attention in the last decade to leadership studies on account of its focus on serving others first. Extant literature calls for a better understanding of the
How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model
TLDR
This research empirically investigates the influence of servant leadership on employees’ COB by exploring two mediators (i.e., organizational identification and vitality) and found that servant leadership enhanced employees�’COB by simultaneously increasing their organizational Identification and vitality.
Innovative work behaviors, employee engagement, and surface acting
Purpose The purpose of this paper is to explore the relationship between positive and negative emotional contagion by supervisors and innovative behavior by employees in the marketing department at
The Multilevel Mechanism of Multifoci Service Orientation on Emotional Labor: Based on the Chinese Hospitality Industry
TLDR
The results revealed that organizational service orientation and individual service orientation enhanced individual social capital, which promoted employees’ deep acting and exerted a partial mediation effect on the correlation between individual service Orientation and deep acting.
How Servant Leadership Sparks Feedback-Seeking Behavior: A Moderated Mediation Model
Drawing upon social information processing theory, we propose that moqi with supervisors mediates the relationship between servant leadership and follower feedback-seeking behavior. Subordinates’
Emotional labor: A comprehensive literature review
BACKGROUND: Despite the obvious importance of emotional labor for employees, organizations, and customers, a lack of coherence and clarity around the construct has impeded its development. OBJECTIVE:
How and When Health-Promoting Leadership Facilitates Employee Health Status: The Critical Role of Healthy Climate and Work Unit Structure
  • Shuang Liu, Zhimin Song, Jincen Xiao, Peimin Chen
  • Medicine
    Frontiers in Psychology
  • 2021
TLDR
It is found that health- Promoting leadership has a significant and positive influence on employees’ health status, and healthy climate acts as a linking pin, and work unit structure moderates the relationship between health-promoting leadership andhealthy climate.
How and when servant leadership promotes service innovation: A moderated mediation model
Abstract Based on social learning theory, the current study examined how and when servant leadership could promote employee service innovative behavior (SIB) in the hospitality setting. Survey data
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 66 REFERENCES
Emotional labor and burnout: Comparing two perspectives of "people work"
Abstract Although it has often been presumed that jobs involving “people work” (e.g., nurses, service workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional component of
Employees' surface acting in interactions with leaders and peers: Employees' Surface Acting
Summary Surface acting has been widely studied in organizational research owing to its impact on organizational behaviors and outcomes. Past research almost exclusively has focused on employees'
How transformational leadership influences follower helping behavior: The role of trust and prosocial motivation
Summary We proposed and tested a moderated mediation model that jointly examines affect-based and cognition-based trust as the mediators and prosocial motivation as the moderator in relationships
Affective Trust in Chinese Leaders
Adopting the theoretical framework of social exchange, the authors used the two dominant Confucian values—hierarchy and relationalism—to theorize the mediating role of affective trust in the
Servant leadership as antecedent of trust in organizations
Purpose – This study sets out to examine the impact of servant leadership (SL) on followers' trust in their leaders.Design/methodology/approach – Data from 555 employees of two educational
Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting
Abstract This study empirically investigated the impact of ethical leadership on employee burnout, deviant behavior and task performance through two psychological mechanisms: (1) developing higher
Servant leadership and paternalistic leadership styles in the Turkish business context: A comparative empirical study
Purpose – The purpose of this study is to test an adaptation of the servant leadership survey to Turkey for the first time and to explore the relationship between perceptions of servant leadership
Does supervisor-perceived authentic leadership influence employee work engagement through employee-perceived authentic leadership and employee trust?
The issue of authentic leadership has been generating increased interest in both practical and academic domains. This study examines the influence of authentic leadership on employee trust and
Emotion regulation in the workplace: a new way to conceptualize emotional labor.
  • A. Grandey
  • Medicine, Psychology
    Journal of occupational health psychology
  • 2000
TLDR
The purposes of this article are to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms ofotional labor, and to present a model of emotional Labor that includes individual differences and organizational factors.
How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality
While the link between servant leadership and organizational citizenship behavior (OCB) has been established, the individual-level mechanisms underlying this relationship and its boundary conditions
...
1
2
3
4
5
...