Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective

  title={Does Servant Leadership Affect Employees’ Emotional Labor? A Social Information-Processing Perspective},
  author={Junting Lu and Zhe Zhang and Ming Jia},
  journal={Journal of Business Ethics},
Emotion management in the workplace is drawing increasing attention from researchers. However, they still know little about how positive leadership affects employees’ emotional labor. Building on social information-processing theory, we examine whether and how a servant leadership style influences employees’ emotional labor. Using a sample of 305 employees in 81 work units of 25 subcorporations at a food company in China, we find that servant leadership relates negatively to surface acting (i.e… 
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