Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models

@inproceedings{Looy2010DoesIM,
  title={Does IT Matter for Business Process Maturity? A Comparative Study on Business Process Maturity Models},
  author={Amy Van Looy},
  booktitle={OTM Workshops},
  year={2010}
}
This article recalls the business process discussion between Carr, who stated that IT does not matter, and Smith and Finger, who proclaimed the opposite. In the end, both visions agreed that IT (or process deployment) counts, but must follow the business strategy (or process modeling). The present study broadens the discussion towards business process maturity, which is a more recent perspective within the literature on business processes. Various authors have proposed a maturity model to guide… CONTINUE READING