Does Humanity Matter? Analyzing the Importance of Social Cues and Perceived Agency of a Computer System for the Emergence of Social Reactions during Human-Computer Interaction

@article{Appel2012DoesHM,
  title={Does Humanity Matter? Analyzing the Importance of Social Cues and Perceived Agency of a Computer System for the Emergence of Social Reactions during Human-Computer Interaction},
  author={Jana Appel and Astrid M. Rosenthal-von der P{\"u}tten and Nicole C. Kr{\"a}mer and Jonathan Gratch},
  journal={Adv. Human-Computer Interaction},
  year={2012},
  volume={2012},
  pages={324694:1-324694:10}
}
Empirical studies have repeatedly shown that autonomous artificial entities elicit social behavior on the part of the human interlocutor. Various theoretical approaches have tried to explain this phenomenon. The agency assumption states that the social influence of human interaction partners (represented by avatars) will always be higher than the influence of artificial entities (represented by embodied conversational agents). Conversely, the Ethopoeia concept predicts that automatic social… CONTINUE READING
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