Documentation design based upon intuitive feature taxonomy and use logging

@inproceedings{Berghel1990DocumentationDB,
  title={Documentation design based upon intuitive feature taxonomy and use logging},
  author={Hal Berghel and David Roach},
  booktitle={SIGDOC},
  year={1990}
}
Although the quality of documentation of office automation software has increased significantly in the past few years, current offerings are not without problems. Those difficulties which have to do with the design and organization of the documentation are addressed in this paper. To illustrate, consider the following situations: 1) the command and control information which is commonly needed is either omitted or hard to find on the 'command card' or 'keyboard template' provided by the vendor… CONTINUE READING

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