Doctor-patient communication: a review of the literature.

@article{Ong1995DoctorpatientCA,
  title={Doctor-patient communication: a review of the literature.},
  author={L. Ong and J. de Haes and A. Hoos and F. Lammes},
  journal={Social science \& medicine},
  year={1995},
  volume={40 7},
  pages={
          903-18
        }
}
Communication can be seen as the main ingredient in medical care. [...] Key Result Several communicative behaviors that occur in consultations are discussed: instrumental (cure oriented) vs affective (care oriented) behavior, verbal vs non-verbal behavior, privacy behavior, high vs low controlling behavior, and medical vs everyday language vocabularies.Expand
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In the health sector, over the past decades, great importance is given to good interpersonal and communication skills as one of the key characteristics of health care workers. Numerous studies ofExpand
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The results suggest that reciprocity and mutual influence have a strong effect on these interactions in that more positive (or negative) communication from one participant leads to similar responses from the other. Expand
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TLDR
It is concluded that the absence of strong associations between patient-centered communication and patient-reported outcomes may be explained by medical specialists being responsive to patients’ characteristics. Expand
Patients' communication with doctors: a randomized control study of a brief patient communication intervention.
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Patients can become more adept at describing their health concerns, organizing their needs and questions, and being proactive, which can have a positive effect on the quality of the doctor-patient communication during outpatient office visits. Expand
Problems in doctor-patient communication: The case of younger women with breast cancer
TLDR
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Tremendous changes in medical services and increasing costs of noncompliance have aroused research interest in these credence services. Therefore, this study emphasizes the physician-patientExpand
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References

SHOWING 1-10 OF 150 REFERENCES
Doctor-patient communication. Clinical implications of social scientific research.
TLDR
Training programs and standards of clinical practice should emphasize that improved doctor-patient communication is both desirable and possible. Expand
Outcome-Based Doctor-Patient Interaction Analysis: II. Identifying Effective Provider and Patient Behavior
TLDR
Three interactional analysis systems were used to characterize behavioral elements of provider–patient dialogues of 101 new-patient visits in a general medical clinic and several relationships taken together indicate that physician teaching in the concluding segment may be important. Expand
Gaps in Doctor-Patient Communication: Doctor-Patient Interaction Analysis
Extract: As one of several approaches to scientific analysis of doctor-patient communication 285 visits to a pediatric walk-in clinic were scrutinized using an expanded version of Bales' InteractionExpand
Information-giving in medical consultations: the influence of patients' communicative styles and personal characteristics.
  • R. Street
  • Medicine
  • Social science & medicine
  • 1991
TLDR
It is argued that the amount of information physicians provide patients during medical consultations may be influenced by two sets of factors, patients' personal characteristics (age, sex, education, and anxiety) and patients' communicative styles (question-asking, opinion-giving, and expression of concern). Expand
Doctors Talking With Patients/Patients Talking With Doctors: Improving Communication in Medical Visits
The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort,Expand
Verbal analysis of doctor-patient communication.
TLDR
This study focused upon the relational aspects of communication, using Stiles' Verbal Response Mode coding system (VRM), and, to a limited extent, upon the content of patient's complaints--whether they were primarily somatic or of a psychosocial nature. Expand
Outcome-Based Doctor-Patient Interaction Analysis: I. Comparison of Techniques
TLDR
It is concluded that choice of IA system for research or teaching purposes should be based on behaviors and outcomes of particular interest and importance to the user. Expand
Patient Information-Seeking Behaviors When Communicating With Doctors
TLDR
Regression analyses indicated that patient information-seeking behaviors were more directly associated with situational variables (length of interaction, diagnosis, reason for visit) than with patient attitudes or sociodemographic characteristics. Expand
Patient-physician communication: A descriptive summary of the literature
TLDR
This paper summarizes the results of 61 independent studies containing descriptive variables from objectively measured medical encounters, identified and grouped a priori, through a process of consensual validation, into six broad categories of communication process variables: information-giving, information-seeking, partnership-building, social conversation, positive talk and negative talk. Expand
Doctor-patient communication and the quality of care.
TLDR
Affective behavior seems to be the most important in determining patient's satisfaction, and especially nonverbal affective behaviour had the strongest predictive power in medical consultations. Expand
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