Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company

Abstract

Do individual characteristics influence how the quality of work is related to the use of a workflow management system (WFM) in a Dutch social insurance organisation? This key question is addressed in this paper. Building upon DeLone and McLean’s model, we investigated the effects of gender, age, education, system experience and computer skills on the… (More)
DOI: 10.1504/IJBIS.2012.048339

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