Do Negative Experiences Always Lead to Dissatisfaction? - Testing Attribution Theory in the Context of Online Travel Reviews

@inproceedings{Jiang2010DoNE,
  title={Do Negative Experiences Always Lead to Dissatisfaction? - Testing Attribution Theory in the Context of Online Travel Reviews},
  author={Jingxian Jiang and Ulrike Gretzel and Rob Law},
  booktitle={ENTER},
  year={2010}
}