Diversity and Productivity in Production Teams

@article{Hamilton2004DiversityAP,
  title={Diversity and Productivity in Production Teams},
  author={Barton H. Hamilton and Jackson A. Nickerson and Hideo Owan},
  journal={Labor: Personnel Economics},
  year={2004}
}
The popular press often touts workforce demographic (e.g., ethnicity and age) diversity as profit enhancing. Diversity may reduce the firm's communication costs with particular segments of customers or yield greater team problem solving abilities. On the other hand, diversity also may raise communication costs in teams thereby retarding problem-solving and diminishing productivity. Unfortunately, the effect of team diversity on productivity has not been studied formally and there is little… Expand
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