Disruptive and toxic behaviors in healthcare: zero tolerance, the bottom line, and what to do about it.
@article{Holloway2010DisruptiveAT,
title={Disruptive and toxic behaviors in healthcare: zero tolerance, the bottom line, and what to do about it.},
author={E. Holloway and M. Kusy},
journal={The Journal of medical practice management : MPM},
year={2010},
volume={25 6},
pages={
335-40
}
}In this economic downturn, healthcare leaders must attend to both the human- and bottom-line. Unfortunately, one significant problem affecting both-disruptive behaviors-has long been under the radar screen in healthcare. People who habitually exhibit these behaviors have been referred to in many ways: toxic, uncivil, and intimidating, to name a few. This article provides the results of the authors' research study of over 400 leaders and mitigation strategies for dealing with toxic, uncivil… Expand
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