Disruptive ICT Service Technologies: Recent Developments and Practical Implications for Strategic Management

Abstract

In many industries, large amounts of resources are allocated for continuous technology development. However, these investments may prove inefficient if a disruptive technology arises that provides new and more attractive customer propositions. While this phenomenon has been the subject of numerous papers, there is still a lack of managerial tools that properly address the challenge of responding to this threat. This paper provides an updated review of recent developments in the field and, furthermore outlines a tool that supports managers in identifying forthcoming disruptive technologies and providing them with tailored strategic options. The application of this approach is illustrated by means of a case study on mass-market voice services.

DOI: 10.1109/EIDWT.2011.27

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Cite this paper

@article{Kopetzky2011DisruptiveIS, title={Disruptive ICT Service Technologies: Recent Developments and Practical Implications for Strategic Management}, author={Roman Kopetzky and Christian Stummer and Natalia Kryvinska and Markus G{\"{u}nther and Christine Strauss}, journal={2011 International Conference on Emerging Intelligent Data and Web Technologies}, year={2011}, pages={125-130} }