Dispensing emotions: Norwegian community nurses' handling of diversity in a changing organizational context.

@article{Debesay2014DispensingEN,
  title={Dispensing emotions: Norwegian community nurses' handling of diversity in a changing organizational context.},
  author={Jonas Debesay and Ivan Harsl\of and Bernd Rechel and Halvard Vike},
  journal={Social science & medicine},
  year={2014},
  volume={119},
  pages={74-80}
}
Since the mid-1990s, public sector health care services in Norway have been restructured, in line with New Public Management ideas. This restructuring has coincided with demographic changes that have led to a more culturally diverse patient population. Both developments have created new challenges for community nurses in managing their work. This qualitative study applies the concept of "emotional labor" to examine nurses' experiences in working with ethnic minority patients in the context of… CONTINUE READING
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