Discriminative Training and Support V Language Call Ro

Abstract

In natural language call routing, callers are routed to desired departments based on natural spoken responses to an open-ended “How may I direct your call?” prompt. Natural language call classification can be performed using support vector machines (SVMs) or the popular vector-based model used in information retrieval. We recently demonstrate how… (More)

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Cite this paper

@inproceedings{Zitouni2005DiscriminativeTA, title={Discriminative Training and Support V Language Call Ro}, author={Imed Zitouni and Hui Jiang and Qiru Zhou}, year={2005} }