Disaster in London. The LAS case study

@article{Dalcher1999DisasterIL,
  title={Disaster in London. The LAS case study},
  author={Darren Dalcher},
  journal={Proceedings ECBS'99. IEEE Conference and Workshop on Engineering of Computer-Based Systems},
  year={1999},
  pages={41-52}
}
This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best part of the last fourteen years attempting to computerise their despatch system. (They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study… CONTINUE READING

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Report of the Inquiry into the London Ambulance Service

P. Williams, D Boyd
  • Februrary
  • 1993