Disarming people with words: strategies of interactional communication that crisis (hostage) negotiators share with systemic clinicians.

@article{Charls2007DisarmingPW,
  title={Disarming people with words: strategies of interactional communication that crisis (hostage) negotiators share with systemic clinicians.},
  author={Laurie L Charl{\'e}s},
  journal={Journal of marital and family therapy},
  year={2007},
  volume={33 1},
  pages={51-68; discussion 69-76}
}
This qualitative study examined the interactional communication strategies used by law enforcement officers during a hostage-taking incident at a high school. The research involved analysis of the negotiation conversation between police crisis (hostage) negotiators and a hostage taker who entered his former high school to take revenge on a teacher. A condensed version of the talk was micro-analyzed with the actual negotiators from the incident, using ethnographic and Interpersonal Process… CONTINUE READING

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