Digital meaning: exploring and understanding the motivations and experiences of virtual volunteers

  title={Digital meaning: exploring and understanding the motivations and experiences of virtual volunteers},
  author={Vince Feng and Tuck Wah Leong},
  journal={Proceedings of the 29th Australian Conference on Computer-Human Interaction},
  • Vince Feng, T. Leong
  • Published 28 November 2017
  • Business
  • Proceedings of the 29th Australian Conference on Computer-Human Interaction
Virtual volunteering is a convenient and powerful way for Volunteer-Involving Organisations to leverage skilled volunteers with Internet access to help build organisational capacity and access specialised skills. This paper identified a gap in the HCI literature in relation to formal, organisation-led virtual volunteering and discusses findings from a recent study detailing the main motivations of virtual volunteers and how ICTs influenced their volunteering experience. Example design… 

Tables from this paper

“I Am Most Grateful.” Using Gratitude to Improve the Sense of Relatedness and Motivation for Online Volunteerism
Results showed that the expression of gratitude by the beneficiary significantly affected the volunteer’s experience of relatedness which then correlated with immediate appointments booking behavior by each volunteer.


Potential and promise of online volunteering
Participation of Older Adults in Virtual Volunteering: A Qualitative Analysis
Virtual volunteering can be defined as a type of civic engagement where the volunteers perform their tasks using the Internet either from their home or other offsite locations. Although a
Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers
This research argues for solutions that align with current group values, work practices, volunteer motivations, and organizational structures, but also allow these groups to increase the scale and efficiency of their operations.
Virtual Volunteering: Online Volunteers Providing Assistance to Human Service Agencies
SUMMARY A growing number of agencies involve volunteers via home or work computers and the Internet. The Virtual Volunteering Project [] has researched and worked with
Internet-mediated Volunteering in the EU: Its history, prevalence, and approaches and how it relates to employability and social inclusion
This report assesses the current status of Internet-mediated volunteering in EU countries and identifies key actors and stakeholders, drivers and barriers, uptake and usage, and potential challenges and risks for users, donors, policy makers and service operators.
The Unintended Consequences of Volunteerism
SUMMARY With over one-half of all college students volunteering for community service activities and increasing numbers of colleges and universities moving towards a greater infusion of
A nonprofit manager's guide to online volunteering
As access to the Internet expands, volunteer managers have the option of using this new technology to manage pools of volunteers online. Online volunteering can appear deceptively simple: post an
Collaboration with Lean Media: how open-source software succeeds
Findings based on observation, interviews and quantitative analyses of two open-source projects suggest that spontaneous work coordinated afterward is effective, rational organizational culture helps achieve agreement among members and communications media moderately support spontaneous work.
Toward an understanding of the motivation of open source software developers
  • Y. Ye, K. Kishida
  • Computer Science
    25th International Conference on Software Engineering, 2003. Proceedings.
  • 2003
It is theorized that learning is one of the motivational forces that motivates people to participate in OSS communities, and is grounded in the learning theory of Legitimate Peripheral Participation and is supported by analyzing the social structure of O SS communities and the co-evolution between OSS systems and communities.