Digital meaning: exploring and understanding the motivations and experiences of virtual volunteers

@article{Feng2017DigitalME,
  title={Digital meaning: exploring and understanding the motivations and experiences of virtual volunteers},
  author={Vince Feng and Tuck Wah Leong},
  journal={Proceedings of the 29th Australian Conference on Computer-Human Interaction},
  year={2017}
}
  • Vince Feng, T. Leong
  • Published 28 November 2017
  • Business
  • Proceedings of the 29th Australian Conference on Computer-Human Interaction
Virtual volunteering is a convenient and powerful way for Volunteer-Involving Organisations to leverage skilled volunteers with Internet access to help build organisational capacity and access specialised skills. This paper identified a gap in the HCI literature in relation to formal, organisation-led virtual volunteering and discusses findings from a recent study detailing the main motivations of virtual volunteers and how ICTs influenced their volunteering experience. Example design… 
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“I Am Most Grateful.” Using Gratitude to Improve the Sense of Relatedness and Motivation for Online Volunteerism
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Results showed that the expression of gratitude by the beneficiary significantly affected the volunteer’s experience of relatedness which then correlated with immediate appointments booking behavior by each volunteer.

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