Digital libraries: to meet or manage user expectations

@article{Bawden2006DigitalLT,
  title={Digital libraries: to meet or manage user expectations},
  author={David Bawden and Polona Vilar},
  journal={Aslib Proc.},
  year={2006},
  volume={58},
  pages={346-354}
}
Purpose – The purpose of this paper is to review the nature of, and rationale for, user expectations in the digital library setting, and ways in which they may best be met and/or managed.Design/methodology/approach – An analysis of the literature, focusing on empirical studies, and bringing out main themes and issues.Findings – User expectations of digital libraries are often unrealistic, usually unrealistically high, mainly due to the ubiquity of the web search engine as an information… 
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