Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study

  title={Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study},
  author={Ada Scupola},
  journal={Nordic and Baltic Journal of Information and Communications Technologies},
  • A. Scupola
  • Published 2019
  • Political Science
  • Nordic and Baltic Journal of Information and Communications Technologies
This paper presents the results of a process tracing study of digital transformation in Denmark. The study is part of a European Horizon 2020 project entitled Co-Val (Understanding value co-creation in public services for transforming European public administrations). The paper traces the development of policies and stakeholders involvement that have contributed to achieving the digital transformation in Denmark’s public administration as it is reflected by the current DESI index over the last… 

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