Digital Transformation and Public Service Delivery in Brazil

  title={Digital Transformation and Public Service Delivery in Brazil},
  author={F. Filgueiras and C. Fl{\'a}vio and P. Palotti},
  journal={Latin American Policy},
An Overview of On-Site Contact Centers in Subnational Governments in Brazil
It is concluded that, although the Covid-19 pandemic did improve digital transformation in Subnational Governments, on-site services are still important and needed by citizens as a learning space of digital services. Expand
Challenges of Brazilian Subnational Government Service Portals
New Pythias of public administration: ambiguity and choice in AI systems as challenges for governance
As public administrations adopt artificial intelligence (AI), we see this transition has the potential to transform public service and public policies, by offering a rapid turnaround on decisionExpand
Structuration analysis of e-government studies: A bibliometric analysis based on knowledge maps
  • Huii Jiang, Suli Wang, Jianrong Yao
  • Computer Science
  • 2021
Considering the lack of systematic reviews on e-government research, this study includes research categories, spatial structure, research paradigms and noteworthy future topics in the domain of e-g...
Information and Communication Technology (ICT) Governance Processes: A Case Study
An analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency reveals that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; and (4) Execution Monitoring ofThe ICT Projects and Services Portfolio. Expand
Ontology of public services: a tool for multiple growth in the productivity of state functions
The paper uses an approach to modeling management processes based on ontologies, describes the experience of redesigning activities in the provision of public services. A description of the sphere ofExpand
Intelligent solutions - based framework for digital public services. A case study for smart transportation
An AI-based architecture for supporting digital public services in the smart transportation sector is presented in order to demonstrate the highlighted ideas and concepts. Expand


  • 2018
Designing policy robustness: outputs and processes
It is argued that robustness is a property that can be designed to ensure that policies continue to deliver, over time, its intended functions, purposes and objectives, even under negative circumstances. Expand
Instrument constituencies and public policy-making: an introduction
Abstract For many years, policy-making has been envisioned as a process in which subsets of policy actors engage in specific types of interactions involved in the definition of policy problems, theExpand
  • 2017
  • 2017
State capacity, bureaucratic politicization, and corruption in the Brazilian State
Responding to recent articles in Governance highlighting the need for improved measurement of bureaucratic characteristics, this article describes efforts to map Brazil's federal agencies on threeExpand
  • 2016
  • 2016
Activating collective co-production of public services: influencing citizens to participate in complex governance mechanisms in the UK
Previous research has suggested that citizen co-production of public services is more likely when the actions involved are easy and can be carried out individually rather than in groups. This articleExpand
Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change
Examining how institutional pressures contribute towards the emergence of DEST in public agencies and how newly introduced transformation is implemented and diffused within the institutional setting highlights that as a form of technology driven change, DEST is characterised and shaped dominantly by continuous interplay with institutional elements. Expand