Diffusion Approximations for a Multiclass Markovian Service System with "Guaranteed" and "Best-Effort" Service Levels

@article{Maglaras2004DiffusionAF,
  title={Diffusion Approximations for a Multiclass Markovian Service System with "Guaranteed" and "Best-Effort" Service Levels},
  author={Constantinos Maglaras and Assaf J. Zeevi},
  journal={Math. Oper. Res.},
  year={2004},
  volume={29},
  pages={786-813}
}
This paper considers a Markovian model of a service system motivated by communication and information services. The system has finite processing capacity and offers multiple grades of service. The highest priority users receive a “guaranteed” processing rate, while lower priority users share residual capacity according to their priority level and therefore may experience service degradation (hence the term “best effort”). This paper focuses on performance analysis for this class of systems. We… CONTINUE READING
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