Differential Effects of the Volume and Diversity of Communication Network Ties on Knowledge Workers' Performance

@article{Burton2012DifferentialEO,
  title={Differential Effects of the Volume and Diversity of Communication Network Ties on Knowledge Workers' Performance},
  author={Paul Burton and Yu Andy Wu and Victor R. Prybutok and Gina Harden},
  journal={IEEE Transactions on Professional Communication},
  year={2012},
  volume={55},
  pages={239-253}
}
Research problem: For knowledge workers, such as IT professionals, the ties within their social network are a major channel for communicating the requisite knowledge and information. While prior studies tended to favor higher network centrality (i.e., larger volume of network ties), in this study, the researchers argue that centrality can reduce communication efficiency if the diversity of the ties is low. Research question: Which characteristic of communication ties, volume or diversity, has… CONTINUE READING

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