Different Media for Organizational Communication: Perceptions of Quality and Satisfaction

@article{Byrne2006DifferentMF,
  title={Different Media for Organizational Communication: Perceptions of Quality and Satisfaction},
  author={Zinta S. Byrne and Eileen Lemay},
  journal={Journal of Business and Psychology},
  year={2006},
  volume={21},
  pages={149-173}
}
We examined the satisfaction in and perceived quality of information about one’s job, business unit, and company, as well as perceived quality of urgent news (i.e., news about changes in business and generally considered legally sensitive material), communicated via different media. Results from 598 fulltime employees revealed that rich media (e.g., face-to-face) was most related to satisfaction in information about one’s job and business unit and in perceived quality of information from the… 
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