Different Media for Organizational Communication: Perceptions of Quality and Satisfaction

  title={Different Media for Organizational Communication: Perceptions of Quality and Satisfaction},
  author={Zinta S. Byrne and Eileen Lemay},
  journal={Journal of Business and Psychology},
We examined the satisfaction in and perceived quality of information about one’s job, business unit, and company, as well as perceived quality of urgent news (i.e., news about changes in business and generally considered legally sensitive material), communicated via different media. Results from 598 fulltime employees revealed that rich media (e.g., face-to-face) was most related to satisfaction in information about one’s job and business unit and in perceived quality of information from the… 
Influence of internal communication on employees’ brand outcomes
Internal branding studies indicate that organizations are pointing to effective internal communication as an influential factor in business success in ensuring the delivery of the brand promise by
Managerial Communication and Related Variables in a Food Retail Chain
Drawing on the literature analysis, two sides of managerial communication may be identified: information sharing practices and interpersonal interaction skills. Both of them were assessed empirically
The role of organizational communication on employee job satisfaction in telecommunication industry in Kenya
This study seeks to appraise the role of organizational communication on employee job satisfaction in telecommunication industry in Kenya in a bid to improve its effectiveness and applicability in
Organizational Communication: Perceptions of Staff Members' Level of Communication Satisfaction and Job Satisfaction
A strong positive relationship and statistically significant correlation was found between overall communication satisfaction and job satisfaction scores, indicating that when staff membersfeel satisfied with communication in their workplace, they also tend to feel satisfied with their job in their workplaces.
Influence of Superior-Subordinate Communication on Employee Satisfaction
The paper concentrates on the review of the research carried out in the field of the relation between superior-subordinate communication in a company and its influence on employee job satisfaction in
Employees’ Satisfaction with Supervisor Communication and Personal Feedback
Abstract The subject of the research in this paper was the examination of satisfaction with the internal communication dimensions that have the strongest correlations with job satisfaction, which
Strategic Internal Communication
The current study investigates how leadership influences internal public relations by building the linkage between transformational leadership, the use of communication channels, symmetrical
An Examination of the Effects of Self-Regulatory Focus on the Perception of the Media Richness: The Case of E-Mail
Communication is a key element in organizations’ business success. The media richness theory and the channel expansion theory are two of the most influential theories regarding the selection and use
The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction
Purpose – The purpose of this paper is to provide further insight into the relationship between internal communication practices, communication satisfaction, job satisfaction, and organizational


The Interactive Effects of Communication Quality and Job Involvement on Managerial Job Satisfaction and Work Motivation
Abstract The hypothesis that job involvement moderates the relationship between the quality of communication and employee job satisfaction and work motivation was examined among a sample of 135
Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study
The purpose of this study was to explore the relationship between communication and productivity. Specifically, we had two aims: (a) to determine employee perceptions of the impact of eight
Leader-Member Exchange and Organizational Communication Satisfaction in Multiple Contexts
This study explored the extent to which the quality of leader-member exchange (LMX) affects subordinates' perceptions of communication satisfaction in multiple contexts. Findings indicate that the
Communication Relationship Satisfaction and Organizational Commitment
This exploratory study examines the relationship between communication relationship satisfaction (CRS) and organizational commitment. CRS was measured by organizational communication relationship
Relationship Between Communication Satisfaction and Organizational Commitment in Three Guatemalan Organizations
The main purpose of this study was to examine the relationship between organi zational communication satisfaction and organizational commitment in three Guatemalan organizations. Data were collected
This field study of 327 hospital nurses investigated the relationship between perceived satisfaction with organizational communication and job satisfaction and job performance. The researcher
Electronic Mail as the Medium of Managerial Choice
As new technologies that support managerial communication become widely used, the question of how and why managers, especially senior managers, use them increases in importance. This paper examines
Context and Antecedents of Information Utility at the R&D/Marketing Interface
The objective of the present study was to develop a comprehensive empirically-based model of the communication interface between R&D and marketing. Following Moenaert and Souder Moenaert, R. K.,
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
How and why people choose which communication medium to use is an important issue for both behavioral researchers and software product developers. Little is yet known about how and why people in