Did You Enjoy the Ride? Understanding Passenger Experience via Heterogeneous Network Embedding

@article{Yang2018DidYE,
  title={Did You Enjoy the Ride? Understanding Passenger Experience via Heterogeneous Network Embedding},
  author={Carl Yang and Chao Zhang and Xuewen Chen and Jieping Ye and Jiawei Han},
  journal={2018 IEEE 34th International Conference on Data Engineering (ICDE)},
  year={2018},
  pages={1392-1403}
}
Online taxicab platforms like DiDi and Uber have impacted hundreds of millions of users on their choices of traveling, but how do users feel about the ride-sharing services, and how to improve their experience? While current ride-sharing services have collected massive travel data, it remains challenging to develop data-driven techniques for modeling and predicting user ride experience. In this work, we aim to accurately predict passenger satisfaction over their rides and understand the key… CONTINUE READING

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