Dial One for Scam: A Large-Scale Analysis of Technical Support Scams

@inproceedings{Miramirkhani2017DialOF,
  title={Dial One for Scam: A Large-Scale Analysis of Technical Support Scams},
  author={Najmeh Miramirkhani and Oleksii Starov and Nick Nikiforakis},
  booktitle={NDSS},
  year={2017}
}
In technical support scams, cybercriminals attempt to convince users that their machines are infected with malware and are in need of their technical support. In this process, the victims are asked to provide scammers with remote access to their machines, who will then “diagnose the problem”, before offering their support services which typically cost hundreds of dollars. Despite their conceptual simplicity, technical support scams are responsible for yearly losses of tens of millions of… CONTINUE READING
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