Diagnostic work in cloud computing: discussion forums, community and troubleshooting

@inproceedings{Rooksby2012DiagnosticWI,
  title={Diagnostic work in cloud computing: discussion forums, community and troubleshooting},
  author={John Rooksby and Ali Khajeh-Hosseini},
  booktitle={CSCW},
  year={2012}
}

• John Rooksby, Ali Khajeh-Hosseini
• Published in CSCW 2012
• DOI:10.1145/2145204.2145257

As systems scale, systems management often becomes partially reliant on web forums and other social media. This paper examines the use of web forums for diagnostic work in cloud computing. We argue that forums are not simply used to communicate information but that (with users attempting to negotiate and manage the attention of providers, forming coalitions, criticizing others, and framing problems in particular ways) forums are socially organised, value laden venues for information. We… CONTINUE READING

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