Development of service quality scale for surgical hospitalization.

@article{Teng2007DevelopmentOS,
  title={Development of service quality scale for surgical hospitalization.},
  author={Ching-I Teng and Ching-Kang Ing and Huawei Chang and Kuo-Piao Chung},
  journal={Journal of the Formosan Medical Association = Taiwan yi zhi},
  year={2007},
  volume={106 6},
  pages={
          475-84
        }
}
BACKGROUND/PURPOSE Findings from literature showed inconsistent results for applying service quality scale in hospitals. Moreover, hospitalization services are provided by diversified departments and a scale designed to measure the overall hospitalization quality is difficult and capturing special characteristics of different departments is also not an easy task. This study attempted to develop a service quality scale for surgical hospitalization (SQSH). METHODS Forty-two items were designed… CONTINUE READING
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