Development of Data Mining Driven Software Tool to Forecast the Customer Requirement for Quality Function Deployment

  title={Development of Data Mining Driven Software Tool to Forecast the Customer Requirement for Quality Function Deployment},
  author={Shivani K. Purohit and Ashish K. Sharma},
  journal={International journal of business},
Quality Function Deployment (QFD) is widely used customer driven process for product development. Thus, Customer Requirements (CRs) play a key role in QFD process. However, the diversification in marketplace makes these CRs more dynamic and changing, giving rise the need to forecast CRs to improve competitiveness and increase customer satisfaction. The purpose can be served by using Data Mining techniques of forecasting. With the pool of forecasting techniques available, it is important to… 
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    Comput. Ind. Eng.
  • 2004
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