Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership

  title={Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership},
  author={İzlem G{\"o}z{\"u}kara and Nurdan Çolakoğlu and {\"O}mer Faruk Şimşek},
  journal={Total Quality Management \& Business Excellence},
  pages={1302 - 1318}
Total quality management (TQM) is directed at quality consciousness throughout all organisational processes. A successful TQM practice requires a culture that can adapt to changes and promote innovation. Development culture focuses especially on improvement, flexibility and external environment, concerning with growth, innovation and adaptation. From this perspective, the present study aims to examine the link between development culture and TQM in Turkish healthcare organisations and to… 
TQM implementation practices and performance outcome of Indian hospitals: exploratory findings
The quality awareness, customer focus, communication and learning by the medical staff are to be improved, and the paper suggests ways to link TQM more effectively to improve the performance in hospitals.
Understanding Organisational Effectiveness Through Sustainable Human Relations Approach: The Role of Empowerment Climate in Selected Industrial Establishments
The present research seeks to study the role of empowerment climate as a moderating variable for the relationship which would ultimately bring about the effectiveness in the selected industrial establishments.
Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices
PurposeSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence on the
Relationship between Psychological Empowerment of Managers with Performance Accountability in Hospitals Affiliated to Tehran University of Medical Sciences, Tehran, Iran
In order to improve the conditions in health sectors, more attention to weaknesses in accountability should be a priority for managers to deal with the problems.
Impact of soft TQM practices on employee work role performance: role of innovative work behaviour and initiative climate
PurposeThe purpose of this paper is to investigate the effect of soft total quality management (TQM) practices on employee work role performance in the manufacturing sector of United Arab Emirates.
Does humility of project manager affect project success? Confirmation of moderated mediation mechanism
Purpose The philosophy of the conservation resource theory, this paper aims to evaluate the relationship between humble leadership on project success by integrating the mediating role of
The aim of current study is to analyze multidimensional relationships among organizational citizenship, charismatic leadership, job satisfaction, organizational commitment and ethical climate. The
The myth of a direct relationship between organizational culture and TQM: propositions and challenges for research
PurposeThis paper aims to report the results of a comprehensive literature review concerned with exploring the distinctive roles of the underlying multidimensional psychological mechanisms through
This research paper examines the issue of Total Quality Management (TQM) as a dynamic tool for managing and improving the performance and competitiveness of enterprises. The empirical analysis was
Organizational Excellence as an Innovative Approach to Health system
The results showed that using organizational, creative and ideological methods in the health system can be achieved organizational goals that are appropriate to the organization.


The Implementation of TQM in the Qatari Healthcare Sector
This study aims to examine the implementation of the Total Quality Management (TQM) philosophy in the healthcare sector in a developing nation, i.e. Qatar, in an attempt to determine the most
A review on an employee empowerment in TQM practice
Purpose: This paper discusses the issues of employee’s empowerment, their training needs, suggestions and other issues related to it. Total quality management (TQM) is a management technique adopted
HRM and TQM: association with job involvement
Purpose - The purpose of this paper is to examine the perceptions of individual employees on the influence of eight elements of HRM/TQM (i.e. leadership, training and development, employee
An assessment of TQM implementation, and the influence of organisational culture on TQM implementation in Libyan banks
TQM has become a competitive strategy for organisations and has been widely implemented throughout the world. Over the previous three decades, there has been a dramatic growth globally in the
An innovation diffusion model of TQM implementation
The authors model TQM as an organizational innovation using the innovation diffusion perspective from the information systems and organizational innovation literature, and theorize that T QM implementation translates top management's quality intent into plant-level operational performance through a four-stage process of adoption, adaptation, acceptance, and use.
An Employee Survey Measuring Total Quality Management Practices and Culture
This article presents a survey instrument designed to measure total quality management (TQM) and supporting organizational culture. In this study, 13 a priori dimensions of TQM and 10 a priori
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
The TQM transformations will persist only if top management requires and ultimately institutionalizes an honest organizational-wide conversation that surfaces valid data about the quality of management in each subunit of the firm and leads to changes in management quality or replacement of managers.