Development and evaluation of a lightweight root cause analysis method (ARCA method) - Field studies at four software companies

@article{Lehtinen2011DevelopmentAE,
  title={Development and evaluation of a lightweight root cause analysis method (ARCA method) - Field studies at four software companies},
  author={Timo O. A. Lehtinen and Mika M{\"a}ntyl{\"a} and Jari Vanhanen},
  journal={Information & Software Technology},
  year={2011},
  volume={53},
  pages={1045-1061}
}
Abstract in Undetermined Context The key for effective problem prevention is detecting the causes of a problem that has occurred. Root cause analysis (RCA) is a structured investigation of the problem to identify which underlying causes need to be fixed. The RCA method consists of three steps: target problem detection, root cause detection, and corrective action innovation. Its results can help with process improvement. Objective This paper presents a lightweight RCA method, named the ARCA… CONTINUE READING
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