Corpus ID: 24582533

Development and Validation of an Instrument to Measure the Service-Channel Fit of Electronic Banking Services

@inproceedings{Hoehle2012DevelopmentAV,
  title={Development and Validation of an Instrument to Measure the Service-Channel Fit of Electronic Banking Services},
  author={H. Hoehle and S. Huff and V. Venkatesh},
  booktitle={ECIS},
  year={2012}
}
  • H. Hoehle, S. Huff, V. Venkatesh
  • Published in ECIS 2012
  • Business, Computer Science
  • Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. Therefore, we developed and validated a service-channel fit conceptualization and an associated survey instrument. We initially investigated industry experts’ perceptions towards the… CONTINUE READING
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