Developing and Validating the User Burden Scale: A Tool for Assessing User Burden in Computing Systems
@article{Suh2016DevelopingAV, title={Developing and Validating the User Burden Scale: A Tool for Assessing User Burden in Computing Systems}, author={Hye-Ji Suh and Nina Shahriaree and Eric B. Hekler and Julie A. Kientz}, journal={Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems}, year={2016} }
Computing systems that place a high level of burden on their users can have a negative affect on initial adoption, retention, and overall user experience. [] Key Method To help assist with understanding and measuring user burden, we have also developed and validated a measure of user burden in computing systems called the User Burden Scale (UBS), which is a 20-item scale with 6 individual sub-scales representing each construct. This paper presents the process we followed to develop and validate this scale…
82 Citations
Apps with Benefits: Using Benefits and Burdens to Predict Mobile App Usage
- Computer ScienceCHI Extended Abstracts
- 2017
A User Benefit Scale is designed and validated to complement the User Burden Scale, and suggests that benefit is more predictive of mobile app usage than burden, and the model of app usage includes constructs from both the benefit and burden scales.
User Burden of Microinteractions: An In-lab Experiment Examining User Performance and Perceived Burden Related to In-situ Self-reporting
- Computer ScienceMobileHCI
- 2021
Six interaction techniques are evaluated to study user burden of in-situ self-reporting from both performance and perception aspects under three simulated scenarios (i.e., gaming, social chatting, and walking) through an in-lab experiment with twenty-four participants.
Understanding and Assessing the User Burden of Urden of Mobile Apps
- Computer ScienceGETMBL
- 2018
When evaluating the design of a mobile app, many designers focus on a number of varying metrics related to the user experience, namely its usability, look and feel, usefulness, and overall delight…
Measuring the “Why” of Interaction: Development and Validation of the User Motivation Inventory (UMI)
- PsychologyCHI
- 2018
The development and validation of the User Motivation Inventory (UMI) is reported, an 18-item multidimensional measure of motivation, rooted in self-determination theory (SDT), designed to measure intrinsic motivation, integrated, identified, introjected, and external regulation, as well as amotivation.
Evaluating Users' Perceptions about a System's Privacy: Differentiating Social and Institutional Aspects
- Computer ScienceSOUPS @ USENIX Security Symposium
- 2019
This work describes a series of three online experiments, with 1,313 participants overall, in which it attempts to develop and validate the reliability of a scale for Users’ Perceived Systems’ Privacy (UPSP).
The Development and Validation of the Technology-Supported Reflection Inventory
- PsychologyCHI
- 2021
The Technology-Supported Reflection Inventory (TSRI) is a scale that evaluates how effectively a system supports reflection, and enables researchers and practitioners to compare prototypes designed to support reflection.
Mental Health and the Perceived Usability of Digital Mental Health Tools Among Essential Workers and People Unemployed Due to COVID-19: Cross-sectional Survey Study
- Medicine, PsychologyJMIR mental health
- 2021
Despite potential need for DMHTs, this study found that use of such tools remains like pre-pandemic levels and it is possible to develop a COVID-19 coping app that would appeal to a majority of essential workers and unemployed persons.
Spam in User Generated Content Platforms: Developing the HaBuT Instrument to Measure User Experience
- Computer Science2019 IEEE International Conference on Systems, Man and Cybernetics (SMC)
- 2019
The 15 item HaBuT scale, consisting of three sub-scales: Happiness, Burden and Trust that measures user experience with respect to UGC spam is developed, demonstrating a real-world application by applying it to investigate the impact of review spam on mobile apps users.
The Use and Effectiveness of Mobile Apps for Depression: Results From a Fully Remote Clinical Trial
- Psychology, MedicineJournal of medical Internet research
- 2016
It is suggested that mobile apps reach many people and are useful for more moderate levels of depression, and an app that is designed to engage cognitive correlates of depression had the strongest effect on depressed mood in this sample.
A Nine-Item Questionnaire for Measuring the Social Disfordance of Mediated Social Touch Technologies
- PsychologyProc. ACM Hum. Comput. Interact.
- 2017
A 9-item questionnaire to measure the "Social Disfordance" of Mediated Social Touch, with three scales that focus on Social Discomfort, Communicational Expressiveness, and Need for Additional Consideration, and it is confirmed that these properties are sufficient for future use.
References
SHOWING 1-10 OF 72 REFERENCES
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
- Psychology, BusinessMIS Q.
- 1989
Regression analyses suggest that perceived ease of use may actually be a causal antecdent to perceived usefulness, as opposed to a parallel, direct determinant of system usage.
Development of an instrument measuring user satisfaction of the human-computer interface
- Computer ScienceCHI '88
- 1988
Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS, and future applications of the QUIS on computers are discussed.
User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts
- BusinessInt. J. Man Mach. Stud.
- 1993
Overall, TAM provides an informative representation of the mechanisms by which design choices influence user acceptance, and should therefore be helpful in applied contexts for forecasting and evaluating user acceptance of information technology.
Conceptualization and measurement of assistive technology usability
- Computer ScienceDisability and rehabilitation. Assistive technology
- 2007
The article highlights the methodology and the initial progress of the development of an AT outcome tool, the Usability Scale for Assistive Technology (USAT), to measure self reported degree of AT usability.
This computer responds to user frustration: Theory, design, and results
- Computer Science, PsychologyInteract. Comput.
- 2001
Towards a questionnaire for measuring affective benefits and costs of communication technologies
- Computer ScienceCSCW
- 2014
The proposed ABCCT questionnaire may provide a way to compare technolo-gies in field deployments, draw findings across investiga-tions, and quantify the impact of specific design decisions.
Usability risk level evaluation for physical user interface of mobile phone
- Computer ScienceComput. Ind.
- 2010
SUMI: the Software Usability Measurement Inventory
- Computer ScienceBr. J. Educ. Technol.
- 1993
SUMI is a solution to the recurring problem of measuring users’ perception of the usability of software. It provides a valid and reliable method for the comparison of competing products and differing…
Usability testing in 2000 and beyond
- Computer ScienceErgonomics
- 2000
A view of the current status of usability testing as a method is provided and how it will be used in the 21st century is described.
A proposed index of usability: A method for comparing the relative usability of different software systems
- Computer ScienceBehav. Inf. Technol.
- 1997
Based on human information processing theory, eight human factors considerations which are relevant to software usability are identified which formed the framework from which the Purdue Usability Testing Questionnaire (PUTQ) is derived.