Developing and Validating the User Burden Scale: A Tool for Assessing User Burden in Computing Systems

  title={Developing and Validating the User Burden Scale: A Tool for Assessing User Burden in Computing Systems},
  author={Hye-Ji Suh and Nina Shahriaree and Eric B. Hekler and Julie A. Kientz},
  journal={Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems},
Computing systems that place a high level of burden on their users can have a negative affect on initial adoption, retention, and overall user experience. [] Key Method To help assist with understanding and measuring user burden, we have also developed and validated a measure of user burden in computing systems called the User Burden Scale (UBS), which is a 20-item scale with 6 individual sub-scales representing each construct. This paper presents the process we followed to develop and validate this scale…

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