Developing a questionnaire for measuring mobile business service experience

  title={Developing a questionnaire for measuring mobile business service experience},
  author={Maiju Vuolle and Mari Tiainen and Titti Kallio and Teija Vainio and Minna Kulju and Heli Wigelius},
  booktitle={Mobile HCI},
In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative… CONTINUE READING

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