Developing a patient-centered ISHAPED handoff with patient/family and parent advisory councils.

@article{Friesen2013DevelopingAP,
  title={Developing a patient-centered ISHAPED handoff with patient/family and parent advisory councils.},
  author={Mary Ann Friesen and Anna M. Herbst and Jeanine Warisse Turner and Karen Gabel Speroni and James Lynn. Robinson},
  journal={Journal of nursing care quality},
  year={2013},
  volume={28 3},
  pages={
          208-16
        }
}
Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education… CONTINUE READING
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