Developing a maturity model for service systems in heavy equipment manufacturing enterprises

@article{Neff2014DevelopingAM,
  title={Developing a maturity model for service systems in heavy equipment manufacturing enterprises},
  author={Alexander A. Neff and Florian Hamel and Thomas Herz and Falk Uebernickel and Walter Brenner and Jan vom Brocke},
  journal={Information & Management},
  year={2014},
  volume={51},
  pages={895-911}
}