• Corpus ID: 2373494

Determinants of undergraduate business student satisfaction

@inproceedings{Letcher2010DeterminantsOU,
  title={Determinants of undergraduate business student satisfaction},
  author={David W. Letcher and Joao S. Neves},
  year={2010}
}
An analysis of the determinants of overall student satisfaction of 1,212 business seniors was conducted using the Undergraduate Business Exit Assessment. A factor analysis of the student’s responses resulted in the determination of eight factors which are distinct from those proposed by the providers of this standardized instrument: (a) self-confidence, (b) satisfaction with the curriculum, instruction, and classes, (c) satisfaction with quality of teaching of subject matter, (d) satisfaction… 

Figures and Tables from this paper

The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities

Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one

A Factor Analysis of Student’ Perceived Service Quality in Higher Education

The objective of this research was to identify the indicators and components of the student satisfaction of service quality, and to examine the appropriate integration of indicators through a

What factors influence student satisfaction with module quality? A comparative analysis of the determinants of module satisfaction in undergraduate and taught postgraduate business school students

: Understanding the links between student satisfaction and the quality of teaching is becoming of ever greater concern to UK business schools. Here we explore the determinants of overall student

An Empirical Model On The Effect Of Positioning Of B-School On Overall Student Satisfaction And Loyalty

Positioning in educational services is as important as in other services. Loyalty is an outcome of effective positioning. Student loyalty is a major goal of any educational institution. A loyal

Exploring the Predictors of Student Satisfaction: A Case of Undergraduate Business School in Kingdom of Saudi Arabia

Students have their own connotations related to satisfaction because their perception influences the performance which will provide opportunities to them to get the better quality of life in later

Designing a predictive model of student satisfaction in online learning

ABSTRACT Higher education institutions consider student satisfaction to be one of the major elements in determining the quality of their programs. The objective of the study was to develop a model of

Student Satisfaction Towards Service Quality of MBA and PGDM Institute in Delhi: A Comparative Analysis

TLDR
It is imperative for institute management to monitor & measure students’ satisfaction on regular basis and incorporate innovative changes to bring out better services to their stakeholders.

SURVEY ON ACCOUNTING STUDENT SATISFACTION. EVIDENCE FROM A ROMANIAN UNIVERSITY

During recent years, on the background of increased competition, changing demographics in the population and declining enrollments, a paradigm shift occurred in the higher education system where

Is There a Magic Link between Research Activity, Professional Teaching Qualifications and Student Satisfaction?

This paper examines the key drivers of the satisfaction of UK students, as measured by the National Student Survey, using the entire database of students who completed it in 2014. We employ a wide
...

References

SHOWING 1-10 OF 47 REFERENCES

Student as Customer: Factors Affecting Satisfaction and Assessments of Institutional Quality

ABSTRACT The present research examined relationships between satisfaction and quality judgments of college services. Students (N = 736) completed a questionnaire (SERVQUAL) to investigate perceived

Determinants of Business Student Satisfaction and Retention in Higher Education: Applying Herzberg's Two-Factor Theory.

Purpose – This paper focuses on the determinants of student satisfaction and retention in a college or university that are assumed to impact students' college experience.Design/methodology/approach –

Measuring customer satisfaction in higher education

Evaluates a methodology which was developed to measure student satisfaction with significant components of the service experience delivered to students at Edge Hill University College. Uses a

An Examination of Professor Expectations Based on the Kano Model of Customer Satisfaction

ABSTRACT The National Survey of Student Engagement (NSSE) project indicates disappointing results in the frequency of student-faculty interaction and the amount of time that students prepare for

Factors Affecting Student Performance and Satisfaction: Online versus Traditional Course Delivery

TLDR
The study involved senior-level undergraduate MIS students who were enrolled in an E-Business course; results suggest several possible ways to increase student performance and satisfaction in online courses.

The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Empirical Investigation*

In this study, structural equation modeling is applied to examine the determinants of students' satisfaction and their perceived learning outcomes in the context of university online courses.

Conceptual Model of Student Satisfaction in Higher Education

Abstract To try and understand the factors which influence student satisfaction in higher education, as well as consequences of it, this study tests an explanatory model of student satisfaction in

Measuring Student Expectations and Their Effects on Satisfaction: The Importance of Managing Student Expectations

Two studies investigate the relationship between student expectations and student satisfaction. Can students’ satisfaction with a course be accurately predicted by comparing their perceptions to

What accounts for students' loyalty? Some field study evidence

Purpose – Public funding of institutions offering higher education is becoming scarcer, more complex, and to an ever‐increasing extent performance‐based. Concerning the teaching area the financing is

STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES

Purpose – In order to face the new competitive scenario, Italian universities are involved in a change process and are trying to adopt an entrepreneurial approach to better serve their