Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market

@article{Kim2004DeterminantsOS,
  title={Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market},
  author={Hee-Su Kim and Choong-Han Yoon},
  journal={Telecommunications Policy},
  year={2004},
  volume={28},
  pages={751-765}
}
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