Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services

@article{Liu2003DeterminantsOS,
  title={Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services},
  author={Vanessa Liu and Mohamed Khalifa},
  journal={J. AIS},
  year={2003},
  volume={4},
  pages={12}
}
Early IS research on satisfaction investigated system characteristics affecting end-user satisfaction, relying mostly on the IS success model. More recent research, on the other hand, studied satisfaction formation in the context of web-based products and services, using the disconfirmation theory. The IS context, however, is different from the marketing context where the theory was originally developed. One important difference is the novelty effect associated with the constant and rapid… CONTINUE READING

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