Detecting Emails Containing Requests for Action

  title={Detecting Emails Containing Requests for Action},
  author={Andrew Lampert and Robert Dale and C{\'e}cile Paris},
Automatically finding email messages that contain requests for action can provide valuable assistance to users who otherwise struggle to give appropriate attention to the actionable tasks in their inbox. As a speech act classification task, however, automatically recognising requests in free text is particularly challenging. The problem is compounded by the fact that typical emails contain extraneous material that makes it difficult to isolate the content that is directed to the recipient of… CONTINUE READING
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