Deskilling, up-skilling or reskilling? The effects of automation in information systems context

@inproceedings{Bravo2015DeskillingUO,
  title={Deskilling, up-skilling or reskilling? The effects of automation in information systems context},
  author={Edgardo Bravo},
  booktitle={AMCIS},
  year={2015}
}
The benefits of automation lead to increase levels of technology intervention. However, automation can have negative effects, such as reducing employee knowledge (deskilling). Other authors claim that automation may also raise knowledge (up-skilling). This study analyzes the effect of automation on an employee’s knowledge to determine the presence of deskilling – if the knowledge of the task decreases-, up-skilling – if the knowledge of information system increasesor reskilling (a simultaneous… CONTINUE READING

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