Designing novel interactional workspaces to support face to face consultations

@inproceedings{Rodden2003DesigningNI,
  title={Designing novel interactional workspaces to support face to face consultations},
  author={Tom Rodden and Yvonne Rogers and John Halloran and Ian Taylor},
  booktitle={CHI},
  year={2003}
}
This paper describes the design and deployment of a novel interactional workspace, intended to provide more effective support for face-to-face consultations between two parties. We focus on the initial consultations between customer and agent that take place during the development of complex products. Findings from an ethnographic study of the existing use of technological systems show the interaction during such consultations to be disjointed and not well supported. As an alternative approach… CONTINUE READING
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