Designing in the dark: the changing user-developer relationship in information systems development

@inproceedings{Nandhakumar1997DesigningIT,
  title={Designing in the dark: the changing user-developer relationship in information systems development},
  author={Joe Nandhakumar and Matthew Jones},
  booktitle={ICIS},
  year={1997}
}
Although user involvement can be problematic for all types of information systems development, the situation has become even more difficult with the recent spread of information technology to senior organizational levels. Better theoretical conceptualization of the dynamic relationship between developers and users in systems development is needed to understand how this relationship shapes, and is shaped by, various constraints. Drawing on Giddens’ work on constraints on human action and… CONTINUE READING

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