Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers

@inproceedings{Cobb2014DesigningFT,
  title={Designing for the deluge: understanding & supporting the distributed, collaborative work of crisis volunteers},
  author={Camille Cobb and Ted McCarthy and Annuska Perkins and Ankitha Bharadwaj and Jared Comis and Brian Do and Kate Starbird},
  booktitle={CSCW},
  year={2014}
}
Social media are a potentially valuable source of situational awareness information during crisis events. Consistently, "digital volunteers" and others are coming together to filter and process this data into usable resources, often coordinating their work within distributed online groups. However, current tools and practices are frequently unable to keep up with the speed and volume of incoming data during large events. Through contextual interviews with emergency response professionals and… CONTINUE READING
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