Designing for the Secondary User Experience

@inproceedings{Alsos2011DesigningFT,
  title={Designing for the Secondary User Experience},
  author={Ole Andreas Alsos and Dag Svan{\ae}s},
  booktitle={INTERACT},
  year={2011}
}
Computer systems are first and foremost designed for primary users. The needs of the other types of users, such as secondary users, are often overlooked. These users are not interacting with the system directly but are yet affected by it. This study is based on empirical findings from two usability evaluations in a realistic hospital setting with physicians and patient actors. We have found that also secondary users, such as patients, have a kind of user experience during the primary user's… CONTINUE READING

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