Designing for Uncertainty in HCI: When Does Uncertainty Help?

@article{Greis2017DesigningFU,
  title={Designing for Uncertainty in HCI: When Does Uncertainty Help?},
  author={Miriam Greis and Jessica R. Hullman and Michael Correll and Matthew Kay and Orit Shaer},
  journal={Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems},
  year={2017}
}
  • Miriam Greis, J. Hullman, +2 authors Orit Shaer
  • Published 2017
  • Computer Science
  • Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems
End-users are often exposed to uncertain data in interactive systems such as personal health apps, intelligent navigation systems, and systems driven by machine learning. On one hand, communicating uncertainty may improve the understanding of data and predictions. On the other hand, communicating uncertainty can greatly confuse users and decrease trust. While some specialized guidelines for dealing with uncertainty exist within particular fields such as information visualization or context… Expand
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