Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals

@article{Kortbeek2014DesigningCA,
  title={Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals},
  author={Nikky Kortbeek and Maartje E. Zonderland and Aleida Braaksma and Ingrid M. H. Vliegen and Richard J. Boucherie and Nelly Litvak and Erwin W. Hans},
  journal={Perform. Eval.},
  year={2014},
  volume={80},
  pages={5-26}
}
We present a methodology to design appointment systems for outpatient clinics and diagnostic facilities that offer both walk-in and scheduled service. The developed blueprint for the appointment schedule prescribes the number of appointments to plan per day and the moment on the day to schedule the appointments. The method consists of two models that are linked by an algorithm; one for the day process that governs scheduled and unscheduled arrivals on the day and one for the access process of… CONTINUE READING
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