Designing appointment scheduling systems for ambulatory care services.

@article{Cayirli2006DesigningAS,
  title={Designing appointment scheduling systems for ambulatory care services.},
  author={Tugba Cayirli and Emre A. Veral and Harry Rosen},
  journal={Health care management science},
  year={2006},
  volume={9 1},
  pages={47-58}
}
The current climate in the health care industry demands efficiency and patient satisfaction in medical care delivery. These two demands intersect in scheduling of ambulatory care visits. This paper uses patient and doctor-related measures to assess ambulatory care performance and investigates the interactions among appointment system elements and patient panel characteristics. Analysis methodology involves simulation modeling of clinic sessions where empirical data forms the basis of model… CONTINUE READING
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