Designing a balanced scorecard for a tertiary care hospital in Pakistan: a modified Delphi group exercise.

@article{Rabbani2010DesigningAB,
  title={Designing a balanced scorecard for a tertiary care hospital in Pakistan: a modified Delphi group exercise.},
  author={Fauziah Rabbani and Syed M Wasim Jafri and Farhat Abbas and Mairaj Shah and Syed Iqbal Azam and Babar Tasneem Shaikh and Mats Brommels and G{\"o}ran Tomson},
  journal={The International journal of health planning and management},
  year={2010},
  volume={25 1},
  pages={74-90}
}
Balanced Scorecards (BSC) are being implemented in high income health settings linking organizational strategies with performance data. At this private university hospital in Pakistan an elaborate information system exists. This study aimed to make best use of available data for better performance management. Applying the modified Delphi technique an expert panel of clinicians and hospital managers reduced a long list of indicators to a manageable size. Indicators from existing documents were… CONTINUE READING