Designing Trustworthy User Interfaces for the Voluntary Carbon Market: A Randomized Online Experiment

  title={Designing Trustworthy User Interfaces for the Voluntary Carbon Market: A Randomized Online Experiment},
  author={Klaudia Guzij and Michael Fr{\"o}hlich and Florian Fincke and Albrecht Schmidt and Florian Alt},
  journal={Designing Interactive Systems Conference},
The voluntary carbon market is an important building block in the fight against climate change. However, it is not trivial for consumers to verify whether carbon offset projects deliver what they promise. While technical solutions for measuring their impact are emerging, there is a lack of understanding of how to translate carbon offset data into trustworthy interface designs. With interaction between users and offset projects mainly happening online, it is critical to meet this design… 

Figures and Tables from this paper



An overview of online trust: Concepts, elements, and implications

Are you willing to donate?: relationship between perceived website design, trust and donation decisions online

Data from two studies was used to examine factors of online donation and an effect of website design perceptions (in terms of content, usability, and aesthetics) on willingness to donate was postulated.

Online trust: a stakeholder perspective, concepts, implications, and future directions

Measuring Trust: The Simpler the Better?

This work proposes to use semantic differential to measure trustworthiness and develops a questionnaire with nine items which is comparable to other existing questionnaires in terms of reliability and internal consistency and overcomes the limitation of Likert scale based questionnaire.

Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

This paper contributes by proposing and validating measures for a multidisciplinary, multidimensional model of trust in e-commerce, which shows that trust is indeed a multiddimensional concept.

Reflections on the dimensions of trust and trustworthiness among online consumers

A three-dimensional scale of trustworthiness dealing with integrity, benevolence, and ability in the unique case of online consumer trust is proposed, and the importance of examining the effects of each dimension individually is shown.

Fifty Shades of Grey: In Praise of a Nuanced Approach Towards Trustworthy Design

It is argued that certain features which are commonly seen to benefit trust appear applicable to promoting trust in and through Virtual Labs, but whether they promote trust is a function of how systematically designers consider various (potentially conflicting) stakeholder trust needs.

Forest carbon offsets over a smart ledger

2021 has seen increasing climate policy action and net-zero commitments by individuals, companies and governments. A crucial aspect for the transition to net-zero is the voluntary offset market, with

Towards a Design Framework for Trust in Digital Civics

This work developed a design intervention with the Department of Immigrant Affairs through co-design which was then assessed and advanced using the elements of trust, and unify the Elements of trust in digital civics towards a design framework.