• Corpus ID: 62250547

Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy 1

@inproceedings{Conklin2001DesigningOM,
  title={Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy 1},
  author={Jeffrey Conklin},
  year={2001}
}

• J. Conklin
• Published 2001
• Computer Science

nowledge management is an essential capability in the emerging knowledge economy. In particular, organizations have a valuable asset in the informal knowledge that is the daily currency of their knowledge workers, but this asset usually lives only in the collective human memory, and thus is poorly preserved and managed. There are significant technical and cultural barriers to capturing informal knowledge and making it explicit. Groupware tools such as E-mail and Lotus Notes™ tend to make informal knowledge explicit, but they generally fail to create an accessible organizational memory. On the other hand, attempts to build organizational memory systems have generally failed because they required additional documentation effort with no clear short term benefit, or, like groupware, they did not provide an effective index or structure to the mass of information collected in the system. This paper explores the design of a project memory system that overcomes the barriers to capturing informal knowledge. The key component of this design is the use of a display system that captures the key issues and ideas during meetings. The emphasis in this approach is on improving K