• Corpus ID: 62250547

Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy 1

  title={Designing Organizational Memory: Preserving Intellectual Assets in a Knowledge Economy 1},
  author={Jeffrey Conklin},
nowledge management is an essential capability in the emerging knowledge economy. In particular, organizations have a valuable asset in the informal knowledge that is the daily currency of their knowledge workers, but this asset usually lives only in the collective human memory, and thus is poorly preserved and managed. There are significant technical and cultural barriers to capturing informal knowledge and making it explicit. Groupware tools such as E-mail and Lotus Notes™ tend to make… 

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