Design of a product-focused customer-oriented process

  title={Design of a product-focused customer-oriented process},
  author={J. Richard Elliott},
  journal={Information & Software Technology},
Abstract In an increasingly dynamic world where both needs and technologies are changing rapidly, especially in applications such as e-commerce systems, there is a requirement for whole-life and measurable customer-oriented processes (CoPs) for systems and software development. In the pursuit of delivering ‘fit for purpose’ systems, the design of a CoP requires a holistic approach to understanding, engineering, managing and evolving the system and software needs and requirements. This paper… CONTINUE READING