Design of Everyday Things

@inproceedings{Norman1988DesignOE,
  title={Design of Everyday Things},
  author={Donald A. Norman and John T. Stasko and Jeff Pierce and Colin M. Potts and Chris Shaw},
  year={1988}
}
Revealing how smart design is the new competitive frontier, this innovative book is a powerful primer on how--and why--some products satisfy customers while others only frustrate them. 

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